Refund policy
Effective Date: July 14, 2026
Last Updated: September 15, 2026
At Equestrian Life, we want you to love your purchase. We understand that sometimes an item may not fit as expected or simply may not be right for you.
We accept returns of eligible merchandise within 30 days of delivery. This Return & Refund Policy explains which items may be returned, how to request a return, and how refunds are handled.
1. 30-Day Return Policy
Eligible merchandise may be returned within 30 days of the date your order is delivered.
To qualify for a return, merchandise must:
- Be unworn, unused, and unwashed
- Have all original tags attached, when applicable
- Be in its original condition
- Be returned in its original packaging, when applicable
- Be accompanied by proof of purchase or your order number
Items that do not meet these requirements may not be eligible for a refund.
Custom or personalized merchandise and items specifically marked Final Sale are subject to the exclusions described below.
2. How to Start a Return
Before sending an item back, please request return authorization by emailing hello@equestrianlife.store within 30 days of delivery.
Please include:
- Your order number
- The item(s) you wish to return
- The reason for your return
If your return is eligible and approved, we will provide detailed return instructions, including the appropriate return shipping address.
Please do not send merchandise to our corporate mailing address unless we specifically instruct you to do so.
Returns sent without prior authorization may be refused or returned to the sender.
3. Return Shipping
For standard returns involving size, color, preference, change of mind, ordering error, or similar reasons, customers are responsible for return shipping costs.
We recommend using a shipping method that includes tracking. We cannot issue a refund for merchandise that is lost in transit before reaching the designated return location.
Original shipping charges are non-refundable unless:
- The item arrived damaged or defective
- You received an incorrect item
- The return resulted from an error on our part
- A refund of shipping charges is otherwise required by applicable law
If an item arrives damaged, defective, misprinted, or incorrect, please follow the procedure in Section 8 rather than mailing the item back on your own.
4. Exchanges
We do not generally process direct exchanges.
If you would like a different size, color, or product, the fastest way to receive the item you want is to return your eligible original item in accordance with this policy and place a new order.
If you received an item that is damaged, defective, misprinted, or incorrect, please contact us before placing a replacement order so we can address the issue.
5. Sizing
We encourage customers to carefully review product descriptions, size charts, fit recommendations, and measurements before placing an order.
If an eligible item does not fit as expected, you may return it within the 30-day return period as long as it meets the requirements of this policy.
Customers are responsible for return shipping costs when returning an item because of size or fit.
If you have questions about sizing before placing your order, please contact us. We’re always happy to help you choose the appropriate size whenever possible.
6. Sale and Final Sale Merchandise
Sale and promotional merchandise remains eligible for our standard return policy unless the product is specifically identified as Final Sale at the time of purchase.
Items specifically marked Final Sale cannot be returned or exchanged because of size, color, preference, change of mind, or ordering error.
This does not affect your rights if a Final Sale item arrives damaged, defective, misprinted, incorrect, or if a return or refund is otherwise required by applicable law.
7. Custom and Personalized Items
Products that are personalized, customized, or created specifically according to a customer’s individual specifications are Final Sale and cannot be returned or exchanged due to size, preference, change of mind, or customer ordering error.
This includes products featuring customer-requested:
- Names or monograms
- Horse names
- Custom wording
- Custom artwork or designs
- Custom colors or design modifications
- Other personalized elements or specifications
Please carefully review all spelling, sizing, colors, artwork, and other customization details before approving or submitting a custom order.
Custom and personalized merchandise remains protected if it arrives damaged, defective, misprinted, or different from the customization that was ordered or approved.
If there is a problem with a custom or personalized item, please follow the procedure in Section 8.
8. Damaged, Defective, Misprinted, or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, misprinted, or different from what you ordered, please contact us within 7 days of delivery at hello@equestrianlife.store.
Please include:
- Your order number
- A description of the issue
- Clear photographs showing the problem
- Photographs of the packaging, when relevant
Please do not return or discard the item unless we instruct you to do so.
We will review the issue and work with you to determine an appropriate resolution, which may include a replacement, refund, or other remedy.
Customers will not be responsible for return shipping costs when a return is required because the merchandise arrived damaged, defective, misprinted, incorrect, or because of another error on our part.
9. Refunds
Once we receive and inspect your approved return, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
For standard returns, the refund will generally include the purchase price of the returned merchandise but will not include the original shipping charges.
Any applicable return shipping costs are also the responsibility of the customer unless the return resulted from an error on our part or the merchandise arrived damaged, defective, misprinted, or incorrect.
Most financial institutions post refunds within 5–10 business days after they are issued, although processing times vary depending on the bank, credit card issuer, or payment provider.
If more than 15 business days have passed since we notified you that your refund was issued and you have not received it, please contact us at hello@equestrianlife.store.
10. Refused or Undeliverable Shipments
Orders that are refused upon delivery or returned because of an incorrect or incomplete shipping address provided by the customer may be subject to:
- Original shipping charges
- Return shipping costs
- Additional shipping charges required to resend the order
A refused or undeliverable shipment does not automatically qualify for a refund.
If a package is returned to us, please contact us so we can determine the available options based on the circumstances.
11. Holiday Returns
During the holiday season, Equestrian Life may offer an extended return period for eligible purchases.
Any special holiday return deadlines or conditions will be announced on our website at the time they are offered.
Unless expressly stated otherwise, an extended holiday return period does not change the eligibility of merchandise specifically identified as Final Sale or otherwise non-returnable under this policy.
12. Questions About Returns or Refunds
If you have questions about this Return & Refund Policy or need assistance with a return, we’re always happy to help.
Equestrian Life
B Fine Equine, LLC DBA Equestrian Life
Corporate Mailing Address:
15290 SW 26th Street
Davie, FL 33326
United States
Phone: 954-655-8600
Email: hello@equestrianlife.store
Website: equestrianlife.store
Please note that our South Florida address is a corporate mailing address and is not a retail storefront. Please do not send returns to this address unless specifically instructed to do so by Equestrian Life.
Equestrian Life® is a registered trademark of B Fine Equine, LLC.