Shipping policy
Effective Date: July 14, 2026
Last Updated: September 15, 2026
Thank you for shopping with Equestrian Life! We know you’re excited to receive your order, and we’re committed to getting it to you as quickly and carefully as possible. Whether your item ships from our South Florida inventory or is custom made just for you, we take pride in delivering quality products you’ll love.
Order Processing
Our products are fulfilled in one of two ways:
In-Stock Items
Items that are in stock are typically processed and shipped within 1 to 3 business days.
Print-on-Demand Items
Some products are made especially for you after your order is placed. These items are produced and shipped through our trusted fulfillment partner, Gelato. Production times vary, but most orders are produced within 2 to 5 business days before shipping.
During holidays, sales, or periods of high order volume, processing times may be longer than usual.
Business days are Monday through Friday and exclude U.S. federal holidays.
Shipping Destinations
We currently ship within the United States.
If international shipping becomes available in the future, eligible destinations will be displayed during checkout.
Shipping Methods and Rates
We offer the shipping methods displayed during checkout. Available shipping options may vary depending on the products ordered, shipping destination, and current carrier availability.
Shipping charges are calculated during checkout based on the items purchased, delivery destination, and selected shipping method. Any applicable shipping charges will be displayed before your order is finalized.
Once your order has shipped, you will receive a shipping confirmation email with tracking information, when available.
Estimated delivery dates are provided for convenience only and are not guaranteed. Actual delivery times may vary due to carrier operations, weather conditions, holidays, or other circumstances beyond our reasonable control.
Orders Containing Multiple Items
If your order includes both in-stock and print-on-demand products, your items may arrive in separate shipments and on different dates.
You will receive tracking information for each shipment as it becomes available.
Incorrect Shipping Information
Please verify that your shipping address is accurate before placing your order.
If you notice an error after placing your order, please contact us as soon as possible at hello@equestrianlife.store. While we cannot guarantee that changes can be made after an order has been submitted, we will make every reasonable effort to update your shipping information before your order is processed.
Equestrian Life is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
Undeliverable or Refused Packages
If a package is returned to us because it was refused, unclaimed, or could not be delivered due to an incorrect or incomplete shipping address, we will contact you to arrange reshipment.
Additional shipping charges may apply before the order can be shipped again.
Carrier Delays
Once your order has been transferred to the shipping carrier, delivery is managed by the carrier.
While we are happy to assist with tracking your shipment or communicating with the carrier when possible, Equestrian Life is not responsible for shipping delays caused by weather, natural disasters, carrier disruptions, labor disputes, customs delays (if applicable in the future), or other events beyond our reasonable control.
Lost or Damaged Packages
If your tracking information indicates that your package has been lost, significantly delayed, or if your order arrives damaged, please contact us at hello@equestrianlife.store within seven (7) days of the expected delivery date or delivery confirmation.
We will work with you and the shipping carrier to investigate the issue and determine the most appropriate resolution.
Questions About Your Order?
If you have any questions about your order or this Shipping Policy, we’re always happy to help.
Equestrian Life
B Fine Equine, LLC DBA Equestrian Life
Corporate Mailing Address:
15290 SW 26th Street
Davie, FL 33326
United States
Phone: 954-655-8600
Email: hello@equestrianlife.store
Website: equestrianlife.store
Please note that our South Florida address is a corporate mailing address and is not a retail storefront. Equestrian Life operates online and through our mobile retail store.
Equestrian Life® is a registered trademark of B Fine Equine, LLC.